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Standard Delivery charges vary based on total order amount.
Our current rates for orders to UK addresses are:
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Orders less than GBP10.00---------------------------GBP2.50
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Orders between GBP10.01 and GBP25.00-----------GBP3.50
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Orders between GBP25.01 and GBP100.00----------GBP5.75
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Orders between GBP100.01 and GBP199.99--------GBP6.65
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Orders over GBP200.00----------------------------FREE!
For heavy or bulky orders we reserve the right to amend the shipping charges and will contact you by email to advise any changes in the shipping rates.
Overseas delivery may be arranged by prior agreement and notice of an appropriate delivery charge will be given before the order is processed.
Order processing & Delivery times:
After placing your order, you will receive email confirmation from us by return, confirming the items you have requested, along with shipping cost and total price. If any of the items you have ordered are temporarily out of stock or we require any further information from you, we will send a second email to inform you of this immediately.
Having received your payment (by telephone or email), in-stock goods are despatched immediately either by post (small packages are sent by standard 1st class parcel post) or by Courier 24hr service.
Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee/Warranties:
New items come with a standard 12 month warranty.
Faulty Goods:
Faulty goods, where the fault is due to manufacturing defect, will be exchanged or refunded where possible within the first 30 days of purchase. After that time and for the remainder of the warranty period, faulty goods will be repaired and returned as quickly as possible free of charge. Persistently faulty goods may be exchanged or refunded at our discretion. Faults due to misuse are not covered by any warranty.
Damaged Goods:
Damaged goods must be reported to us within 48 hours of purchase/delivery of the goods.
Cancellation Procedure + Returns Policy
All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). This regulation ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 7 working days during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. Please note that cancellation of contracts for the purchase of goods cannot be accepted where the item has been unsealed. Goods ordered specifically to meet consumer?s requirements are exempt from these regulations. The consumer will also be responsible for the cost of returning any goods to us unless the goods prove to be faulty. Goods being returned from outside the UK must be shipped entirely at the expense of the customer and by their own means. We strongly recommend that if returning goods by their own means, customers use an insured courier service as we will not be responsible for the goods until they have been checked and signed for. Furthermore, the consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us. If goods are damaged or not saleable as new we reserve the right to seek recompense accordingly. A 20% restocking fee will apply in all cases where the customer has incorrectly ordered the wrong goods. |
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